It’s important to look for a mix of:

• Potency - look for the colony-forming unit (CFU) count. This measures the number of bacteria in each dose that are viable (alive) and active (able to multiply). The higher the count, the more bacteria you will consume.
• Diversity - the type of bacteria it contains are also important. Generally looking for the genus Lactobacillus, Bifidobacterium, Bacillus or Saccharomyces boulardii, some of the most researched strains, is worthwhile.
• Delivery method - when consuming bacteria, they will need to survive the harsh conditions of your stomach, such as intense pH level changes. Many supplements boast high CFU counts but the bacteria struggle to survive from manufacture to shelf and, more importantly, through your digestive system to your gut. Look out for the % of bacteria promised to make it to the gut alive.
• Convenience - these products can only benefit you if you remember to take them. Therefore, choosing a product that is easy to consume and that you enjoy taking is also important.

The capsule contains live bacteria, therefore it can be considered a probiotic. It also contains fructooligosaccharides (FOS) which can be considered prebiotics. However, we refrain from using such terms as UK Law prevents this, seeing our products as food supplements to which no health claims can be associated.

SHIME® testing, or Simulator of the Human Intestinal Microbial Ecosystem, is a sophisticated in vitro technology that simulates the human gastrointestinal tract to study the impact of substances like our synbiotic duo cap. on the microbiome. 

For Epetōme, utilising SHIME® testing to validate the efficacy of the duo capunderscores a commitment to scientific excellence and consumer benefit. SHIME® testing demonstrates the survivability and targeted delivery of our capsule through the harsh conditions of the stomach to reach the intestines, where these components can add to the diversity and complement the gut microbiome.

We recommend taking one capsule a day for a minimum of 3 months. This is how long your microbiome needs to adjust to the new bacteria, as also recommended by the British Society of Gastroenterology to anyone trying a new bacterial product.

Our capsule combines live bacteria with other vitamins and minerals for added digestive value. See the full nutritional information table for more information:

Ingredients: Glycerol, Capsule Shell (Hydroxypropyl Methylcellulose, Gellan Gum, Copper Complex of Chlorophyllins), Fructo- Oligosaccharides (FOS) Powder, Lactobacillus acidophilus NCFM, Bifidobacterium lactis BS01, Lactobacillus rhamnosus GG, Cellulose, Lactobacillus plantarum LP-115, Bifidobacterium breve BR03, Bifidobacterium bifidum BB-06, Zinc Sulphate, Bifidobacterium lactis BL04, Bifidobacterium longum BL03, Lactobacillus plantarum LP01, Vitamin D (Cholecalciferol), Lactobacillus rhamnosus HN001, Lactobacillus acidophilus LA14, D-Biotin

The capsule has specific technology that protects the live bacteria as they make their way through your stomach and into your intestines. Therefore it has to be swallowed whole or we cannot guarantee you will experience its full benefit.

Although the Duocap isn't bigger than a typical paracetamol, if you struggle to swallow capsules there are plenty ways to make it easier.

1. Put the capsule on your tongue and take a medium sip of water – do not swallow yet.
2. Bend the head forward by tilting your chin slightly toward your chest.
3. Swallow the capsule and the water with the head bent forward.

The duo cap technology has been tested using SHIME®, or Simulator of the Human Intestinal Microbial Ecosystem, a sophisticated in vitro technology that simulates the human gastrointestinal tract. There are also hundreds of independent studies on the ingredients within our product. Head to our Lab and Research Library pages to learn more about the testing and studies behind our products.

The synbiotic duo cap. has been designed to provide one potent dosage of 50 billion live bacteria in one capsule, from 11 unique strains, alongside other vitamins and minerals that support overall gut health. Therefore as far as live bacteria supplements go, our synbiotic duo cap should be enough.

Our gut microbiome is as unique as our fingerprint, therefore your experience with our products will be unique to you. Whilst there should be no adverse effects, some people have reported experiencing an upset stomach, gas, diarrhea, or bloating. Those symptoms usually go away after your body gets used to the bacteria in the synbiotic duo cap (usually within 1-4 weeks). However, if the problem persists, please stop taking immediately and consult your GP.

1) Potency:

We have sourced our ingredients from the best manufacturers in the industry, ensuring a potent dosage of 50 billion live bacteria (one of the highest colony-forming units, or CFU counts on the market). There are also 11 unique strains of bacteria (making the synbiotic duo cap one of the most diverse bacterial supplements), each selected by a qualified nutritionist for the scientific and mechanistic research behind them.

2) Our technology:

Many supplements boast high CFU counts but struggle to survive from manufacture to shelf and, more importantly, through your digestive system to your gut. That's where our synbiotic duo cap. makes a difference. The duo cap technology ensures that the beneficial bacteria are alive during manufacture and remain viable up to the expiration date. This is vital for ensuring all 50 billion bacterial strains reach your gut alive.  Our capsule is engineered to protect these delicate bacteria from stomach acid, providing targeted delivery to the gut.

3) Convenience:

And finally, we have understood that convenience is crucial. No gimmicks, no refrigeration needed, no blending. Just one capsule, once a day, every day. Making it easy to embed Epetōme into your morning routine.

Store at an ambient temperature, away from direct sunlight. A kitchen cupboard or even your bedside cabinet is a great place to store them - enabling you to easily reach for them as soon as you wake up.

One capsule - just once a day, every day. Best taken on an empty stomach before breakfast.

We recommend you take a capsule 20-30 minutes before food, ideally first thing in the morning. However, if you fast or don’t usually eat breakfast, we recommend taking them 20-30 minutes before your first meal of the day. The important thing is to take them at a consistent time, therefore choose a routine that works for you.

We do not recommend taking them past this date as the viability of the ingredients can no longer be trusted and therefore we can no longer guarantee the 50 billion CFU count.

If you miss a dosage, do not take more than one capsule on following days. Just continue to take one a day, every day. Missing one here or there will not have a profound effect.

Our gut microbiome is so unique to each one of us that a “one size fits all” response is impossible. We recommend you monitor how you feel and use that as a guide as to whether you no longer require them or wish to continue.

Epetōme is officially classed as a food supplement by UK law, and therefore we cannot legally claim specific health benefits ourselves. We encourage you to do your research.

Our Research Library contains a whole host of studies conducted on the ingredients within our capsule.

If you are pregnant or breastfeeding, it is best to seek advice from your GP before use.

Yes.

The synbiotic duo cap is non-GMO.

Yes, the synbiotic duo cap is allergen free.

Our products are designed to be suitable for all adults, no matter their gender.

Epetōme’s synbiotic duo cap is strictly for adults, and therefore only for consumers 18 years or older.

Where possible, we have ensured our packaging is widely recyclable:

• Boxes - widely recyclable.
• Jars - widely recyclable. However, please remove the foam filler in the top of the lid and desiccant pack and dispose separately.
• Leaflet - widely recyclable.

Depending on the type of subscription you have signed up to this can vary. We offer a 3 month supply subscription and 6 month supply subscription, which you are charged for every 3 or 6 months from the date you originally signed up to the subscription.

If you have forgotten to take capsules daily and end up with too many, it is a good idea to delay your next order.

To do this, head to your online account or:

Email us at support@epetome.com

Don’t forget that our product contains live bacteria, that over time will naturally deplete. Therefore, always check the bottom of the jar for the best before end (BBE) date.

You can amend, pause or cancel your subscription any time after your first subscription has arrived. You can do so by logging into your account, or contacting support@epetome.com. You MUST cancel your subscription before your next subscription has been shipped, otherwise we will not be able to process the cancellation of this.

Epetōme's subscription model is based on an upfront commitment of either 3 or 6 months with auto-renewal thereafter. You will be charged the date your box is due, so if you sign up today, you will pay for one box now, then a second box in either 3 or 6 months time (depending on your subscription plan cadence). After your first subscription has been received, you can cancel at any time. If we do not receive payment (for example the card is declined or expired), then we will not ship your order. However, you will be notified via email of this 5 days in advance to prevent this from happening. 

You can amend, pause or cancel your subscription at any time. However, if your subscription has already been shipped then the usual Refund and Returns Policy applies, and we may not be able to process your cancellation if the box has already been shipped. You will be sent a notification 5 days prior to your next subscription being sent. This gives you the opportunity to make any necessary changes in advance, as on the day this is due, the team will not be able to make any changes to your subscription. We require a minimum of 48 hours’ notice for cancellations. The support team hold no responsibility if your subscription has been sent to you due to you failing to contact us in the required time. Please refer to our Returns & Other Policies page for more information.

Depending on the subscription purchased, the cost will be taken either every 3 months or 6 months and you will receive your first subscription between 3-5 working days from placing the order.

Your next payment will be taken automatically either every 3 or 6 months thereafter depending on your plan cadence.

You can opt out of auto-renewal and cancel your next subscription at any point in your online account, or by contacting the team at support@epetome.com.

Please expect to receive tracking 48 hours after your order has been processed with us. If you are struggling to access the tracking link in the email, please head directly to the courier’s website and paste your tracking number into the website.

However, if you are still having difficulty with this please feel free to contact us on support@epetome.com

You can contact support@epetome.com or get in touch through any of our social channels to make us aware of this. Please include your order number and a picture of your damaged item and we will be happy to help you further with this. Without images of the damages, our team won't be able to assist you further. Also please do not dispose of the items before making our team aware of the damages caused.

You can contact support@epetome.com or get in touch through any of our social channels to make us aware of this. Please include your order number and a picture of your damaged item and we will be happy to help you further with this.

Please contact support@epetome.com or through any of our social channels as soon as you can, as this depends on whether your order information has already been passed over to our packing provider. Our team will try to action this for you but please note there is no guarantee.

Yes, we offer a 90-day Money Back Guarantee. We have complete faith in the excellence of our products and are confident that you will be thoroughly satisfied with your products. However, we recognise that there may be instances where you do not achieve the desired results. That’s why we provide our exceptional 90-day money-back guarantee, provided you have followed our recommended 90-day product usage regimen. For more information on this policy, including terms, please visit our Returns & Other Policies page.

As much as we love to hear that you want to stock up on your favourite products, we do not allow products to be ordered in bulk as these should only be purchased through our website for individual use.

All UK orders over £40 qualify for free delivery. If your order is below £40, delivery within the UK is £4.99. All shipping costs are displayed at checkout before payment is made and shipping costs will vary based on volume ordered.

All orders if placed a before 2pm UK time, we will aim to get this delivered the next working day however on occasion this could be the following day so please take this into consideration when placing your order.

No, unfortunately not, but this is something we are working on.

Yes, we have opened up our store to enable purchases from Ireland, Europe, USA and a whole host of countries across the world. There are varying shipping costs depending on which country you are purchasing from, so please check out our Shipping page for more information on shipping costs and times as well as information regarding additional custom charges depending on your region.

Yes, we do, but please note that we do not provide return labels. Please include the invoice with a reason of return within the parcel. Once this has been received by our Returns team, they will get in contact with you.

Yes, I'm afraid that we do not cover any return postage costs.

Returns accepted up to 30 days from purchase, exceptions apply if you have contacted us regarding an issue. Please note that this depends on each individual case. If you wish to return a product back to us, please ensure all of the products you are returning have not been opened or damaged. Please include with your return, a note including your order number and your reason for return.

Refunds will be given once we have received your return. If you would like to receive this more quickly, then please take a photo of the postage receipt and send on to us to support@epetome.com. We can then see that this is on its way back to us and can process this back to you quicker.

As soon as your return is received, you will receive an email from the Returns team, confirming the arrival of your parcel.  We will then be able to assist you further from here.

You will receive an email and a refund once our Return team have received your parcel. If you are looking to receive a refund a little quicker, please contact our support team with a picture of the postage receipt and the products being returned and they will be able to get this arranged more quickly for you.